Privacy Policy

Effective Date: February 17, 2026
Last Updated: May 20, 2026

Welcome to Kvik ( Gym Jaao ) and our related mobile applications, including Trainer By KviK, operated by KRKP PRIVATE LIMITED ("Company", "we", "us", or "our"). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our mobile applications and services ("Services") available on Google Play Store and Apple App Store.

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please do not use our Services.

1. Developer Information

• App Name (Google Play): Trainer By KviK
• Google Play Developer: BlueFlute Software
• Legal Entity / Organization: KRKP PRIVATE LIMITED
• Developer Type: Organization
• Registered Office: Dheer Nagar Phase 1, Maruti Estate Road, Agra 282010, India
• Email: support@gymjaao.com
• Phone: +91-6397595806
• Website: https://www.gymjaao.com

2. Information We Collect

Personal Information

When you create an account or use our Services (including Trainer By KviK), we collect:

• Name, email address, phone number
• Gender, age, and fitness level (where applicable)
• Account credentials and authentication data (including OTP verification)
• Profile photo and trainer or gym profile details you provide
• Payment and wallet information (processed securely through third-party providers)
• Booking, check-in, scratch-card, and transaction records
• Feedback, in-app chat messages, and support communications

Health and Fitness Data

We may collect:

• Workout history and exercise routines
• Fitness goals and progress metrics

Device and Usage Information

Automatically collected:

• Device type, operating system, and model
• IP address and device identifiers
• App usage patterns and interaction data
• Crash reports and diagnostic information
• Push notification tokens
• Location data (only if you grant permission), used for maps, gym check-in, and location-based features

Camera and Photos

When you choose to use related features, we may collect images from your camera or photo library for profile photos, QR scanning, or gym-related uploads.

3. How We Use Your Information

• To provide, maintain, and improve our fitness and trainer services
• To authenticate users and manage trainer and gym accounts
• To personalize your workout and trainer experience
• To process bookings, payments, wallet transactions, and scratch-card sales
• To enable in-app chat, notifications, maps, and customer support
• To track fitness progress and provide recommendations
• To improve app performance, security, and features
• To comply with legal obligations and regulations
• To send service updates and promotional messages (with consent)

4. How We Share Your Information

We may share your information with:

• Service Providers: Firebase (analytics, notifications, crash reporting), Google Maps, Razorpay and other payment processors, hosting and infrastructure providers
• Platform Partners: Gyms and administrators, only as needed to deliver services you use
• Legal Requirements: When required by law, court orders, or government authorities
• Business Transfers: In case of merger, acquisition, or business restructuring

Important: We do NOT sell, trade, or rent your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your data:

• Encryption for sensitive data in transit and at rest where applicable
• Secure servers with SSL/TLS protocols
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Data backup and disaster recovery procedures

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention and Deletion

We retain your personal data for as long as necessary to provide our Services and comply with legal obligations. You have the right to:

• Access your data: Request a copy of information we hold about you
• Delete your data: Request permanent deletion of your account and associated data (also available in-app where provided)
• Export your data: Obtain your fitness records and related account data
• Withdraw consent: Revoke location, camera, notification, or other permissions anytime in device settings

To exercise these rights, email us at support@gymjaao.com with the subject: "Data Request – Trainer By KviK – [Your Name]" or "Data Request – [Your Name]"

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Right to access your personal data
• Right to correct or update inaccurate information
• Right to delete your account and data
• Right to opt-out of marketing communications
• Right to withdraw consent for data processing
• Right to data portability

8. Third-Party Services

Our apps integrate with the following third-party services:

• Razorpay — For payment processing
• Firebase — For analytics, notifications, and crash reporting
• Google — For maps and related services

We are not responsible for the privacy practices of these third parties. Please review their privacy policies separately.

9. Children's Privacy

Our Services, including Kvik ( Gym Jaao ) and Trainer By KviK, are not directed to children under 13 years of age. We do not knowingly collect personal information from minors without verified parental consent. If we discover that a child has provided personal information, we will delete it immediately. Parents who believe their child has provided information can contact us at support@gymjaao.com.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in legal requirements, industry standards, or product features. Significant changes will be communicated via in-app notifications or email. Your continued use of the app after updates constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights for Trainer By KviK or any of our apps, please contact us:

BlueFlute Software (Google Play developer)
KRKP PRIVATE LIMITED (Legal entity)
Email: support@gymjaao.com
Phone: +91-6397595806
Address: Dheer Nagar Phase 1, Maruti Estate Road, Agra 282010, India

Last Updated: May 20, 2026